Job Description

Customer Service Advisor

We believe in the power of community and support. As a Customer Service Advisor, you'll play an integral role in helping families navigate the complex world of childcare and financial assistance.  If you're passionate about making a difference and love problem-solving, this could be the role for you. Join us and help families access the resources they need for a brighter future!

This role offers $22/hr

The schedule for this role is Monday-Friday with the option of 7am-3pm or 8am-4pm

The work set-up is hybrid with Tuesday & Thursday being on-site in Framingham, MA

What You’ll Be Doing:

• Eligibility Assessments: Help families understand and qualify for childcare subsidies and financial assistance programs
• Personalized Support: Guide families through childcare options, enrollment procedures, and financial support
• Client Records Management: Keep digital records up to date and ensure confidentiality
• Effective Communication: Provide clear, empathetic support to families from diverse cultural backgrounds
• Collaboration: Work alongside internal teams to improve service delivery and meet the needs of families

Requirements:

• Experience: At least one year in Health & Human Services, Call Centers, or Customer Support, especially in roles serving diverse communities
• Empathy & Communication: You're a skilled communicator and listener, able to navigate conversations with respect and understanding
• Social Services Knowledge: Familiarity with family support programs and childcare services 
• Reliability: Must be able to work a hybrid setup based in Framingham, MA

Bonus Points for:

• Background in childcare services, case management, or intake coordination
• Experience with CRM tools or digital client tracking systems
• Knowledge of Massachusetts childcare or early education programs
• Bilingual Fluency: Fluent in English and one of the following: Spanish, Portuguese, or Haitian Creole

Key Skills:

• Strong Communication: You can articulate ideas clearly, both verbally and in writing
• Detail-Oriented: You excel at accurate data entry and maintaining organized records

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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